Refund policy

Effective Date: September 22, 2026

At BlackVillain, we want customers to receive the products they ordered in acceptable condition.

Because BlackVillain operates as an online reseller and products may be dispatched directly by our trusted suppliers, returns are handled according to the conditions below.

1. Return Window

Return requests must be submitted within 5 days from the date of delivery.

Requests submitted after the 5-day return window may not be accepted.

2. Eligible Return Reasons

Returns are accepted only in the following situations:

Damaged Product

If the product arrives damaged, you may request a return.

Wrong Product

If you receive a product that is different from the product you ordered, you may request a return.

Partial Quantity Missing

If fewer units are received than the quantity ordered, you may raise a return/complaint request for the missing quantity.

3. Non-Eligible Returns

Returns are generally not accepted for:

Change of mind
Product no longer wanted
Incorrect product selection by the customer
Minor colour differences
Minor appearance differences
Damage caused after delivery due to customer handling
Normal wear and tear
Requests made after the 5-day return period

4. How to Request a Return

Contact our support team:

Email: support@blackvillain.in

WhatsApp: +91 9930170696

Please provide:

Order number
Customer name
Product name
Reason for return
Photographs/videos or other supporting evidence when requested

5. Return Verification

Return requests may be reviewed before approval.

We may request photographs, videos, packaging details, product information, or other evidence to verify the reported issue.

A return will be approved only after the reported issue is reviewed and determined to fall within our eligible return conditions.

6. Return Pickup

For an approved return, the product may be collected through an assigned logistics partner.

Customers should keep the product, original packaging, accessories, and other supplied components available for return where applicable.

7. Refund / Return Processing Fee

A ₹100 refund/return processing fee may be applicable to an approved return/refund.

Where applicable, this amount may be deducted from the refund.

8. Refund Processing

After the returned product has been picked up and the return has been processed, the applicable refund will generally be initiated within 3 working days.

The time required for the refund to appear in the customer's bank account or payment method may additionally depend on the relevant payment provider or financial institution.

9. Missing Quantity

If part of your order is missing, please contact us within the 5-day return window.

We may request photographs, videos, package details, or other information necessary to verify the shortage.

The final resolution will depend on verification of the reported issue.

10. Damaged or Wrong Product

Customers should contact us as soon as possible after receiving a damaged or wrong product.

Supporting evidence may be required before the return is approved.

11. Refund Amount

The final refund amount will depend on the nature of the approved return and any applicable deductions, including the ₹100 refund/return processing fee where applicable.

12. Contact Us

Customer Support: support@blackvillain.in