Shipping policy

Effective Date: September 22, 2026

Welcome to BlackVillain.in.

BlackVillain operates as an online reseller and works with trusted suppliers who may dispatch products directly to customers.

1. Order Processing

After an order is placed and confirmed, it is processed through our supplier and fulfilment network.

Depending on the product, the order may be dispatched directly by the relevant supplier.

Processing and dispatch timelines may vary depending on product availability, supplier processing, order verification, and other operational factors.

2. Shipping Charges

Shipping charges depend on the product.

The applicable shipping fee may vary based on the product, destination, shipment characteristics, and logistics requirements.

Any applicable shipping charge will be displayed during the ordering process.

3. Delivery Time

Our average delivery time is approximately:

7 days after dispatch

This is an estimated delivery timeframe and is not a guaranteed delivery date.

Actual delivery time may vary depending on:

  • Delivery location

  • Pincode serviceability

  • Courier operations

  • Weather

  • Public holidays

  • Regional restrictions

  • Transportation delays

  • Logistics disruptions

  • Other circumstances outside our reasonable control

4. Shipping Partners

Depending on the product and destination, we may use logistics partners including:

  • Delhivery Surface

  • Blue Dart

  • Ekart Surface

  • DTDC Surface

  • Xpressbees

  • Shadowfax

  • Other suitable logistics providers

The shipping partner assigned to an order may vary.

5. Order Tracking

Where tracking information is available, customers may receive shipment tracking details through the contact information provided during checkout.

Tracking information may take some time to become active after the shipment is handed over to the logistics partner.

6. Delivery Delays

Although we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside our direct control.

These may include:

  • Weather conditions

  • Natural events

  • Courier delays

  • Transportation disruptions

  • Public holidays

  • Incorrect address

  • Incorrect contact information

  • Remote-area delivery

  • Local restrictions

  • Operational issues

A delivery delay does not automatically qualify an order for a refund or return.

7. Incorrect Delivery Information

Customers are responsible for providing accurate:

  • Name

  • Complete delivery address

  • Mobile number

  • Pincode

BlackVillain cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

8. Undelivered Shipments

If a shipment cannot be delivered because of an incorrect address, repeated delivery failure, refusal to accept the shipment, or other customer-related reasons, the shipment may be returned to the supplier or fulfilment partner.

Customers should contact our support team if they need assistance with an undelivered or returned shipment.

9. Multiple Shipments

If an order contains multiple products, products may sometimes be dispatched separately depending on supplier availability and fulfilment arrangements.

Therefore, products from the same order may arrive separately.

10. Contact Us

For shipping and delivery-related questions:

Email: support@blackvillain.in

WhatsApp: +91 9930170696

Website: BlackVillain.in